de5535
Others
compensation
$941(USD)
61day22hour
de5535Solved after user's confirmation
Hong Kong China
This content involves sensitive information, so it's hidden by WikiFX
This content involves sensitive information, so it's hidden by WikiFX
IC Markets GlobalReply
Reply
If you believe your order has been affected, in order to investigate your transaction, please email us from your registered email address at support.cn@icmarkets-cs.com. Use the subject line “Request for Trade Investigation” and include your trading account number and the order number in the content, along with a brief description of your inquiry. We expect to reply within 3 to 10 business days. Thank you for your support and understanding.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
de5535Start Mediation
Hong Kong ChinaStart Mediation
On the evening of April 10th, Beijing time, the IC Markets platform sent me an email saying that there was improper trading behavior in my account. I immediately replied to the email asking what was going on, but I did not receive any explanation. All transactions in my account are normal and there is no inappropriate behavior. Then on the afternoon of April 11, $941.45 was deducted from my account balance. This is simply an act of robbery. I am applying for financial compensation.
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
