2024-06-11 08:58
China
Severe slippage
[Object]
IC Markets Global IC Markets Global
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$5,077(USD)

[Time]

33day5hour

2024-07-14 14:15
Hong Kong China Hong Kong China
2024-06-14 14:03
Australia

Reply

Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the subject of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

2024-06-11 15:11
Hong Kong China Hong Kong China

Contact Broker

2024-06-11 13:37
Hong Kong China Hong Kong China

Verified

2024-06-11 08:58
Hong Kong China Hong Kong China

Start Mediation

The platform maliciously slipped and caused account losses. At 8:29:57 pm, June 7, 2024, Beijing time, the XAGUSD transaction price did not reach 30.473 but was already completed. There is something fishy about the platform.

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