2024-06-08 09:07
China
Unable to Close Positions
[Mediating Parties]
D prime D prime
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥4,657(CNY)

[Time]

39 day 23 Minutes

2024-07-17 09:45
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2024-06-17 09:29
Singapore

Reply

Dear Customer, please contact your account manager through our official channels. A representative will reach out to assist you with your trading orders. Please pay attention to calls from Hong Kong or unfamiliar numbers. Thank you!

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This content involves sensitive information, so it's hidden by WikiFX

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2024-06-11 12:03
Hong Kong China Hong Kong China

Contact Broker

2024-06-11 10:16
Hong Kong China Hong Kong China

Verified

2024-06-08 09:07
Hong Kong China Hong Kong China

Start Mediation

I am unable to log into MT4 at all. The app is disconnecting from the network, preventing me from closing positions, which has resulted in significant losses.

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