D primeReply

2024-06-11 13:57

Singapore

Reply

We have received the issue feedback and will urge the relevant departments to actively address and coordinate the matter.

HarmonAppendix

2024-03-22 08:25

Hong Kong China

Appendix

On February 15th, the server experienced a disconnection in the afternoon. After reconnecting, I couldn't close the position for a long time. It wasn't until much later that I was able to close it using my phone, and I had to ask customer service for help.

HarmonStart Mediation

2024-03-21 20:57

Hong Kong China

Start Mediation

I shorted USDJYP on February 14th. During the downward trend, I wanted to hold the position for two more days, but after being unable to connect to the server for half a day, I closed the position on my mobile phone on the 15th. On February 16, I received an email notification saying that overnight fees were waived for abuse and that I would not be able to withdraw money that night. On February 20, the platform adjusted itself and said it would start charging overnight fees. I contacted customer service on February 21st and said that a total of more than 7,000 US dollars including all fees for previous transactions would be deducted. I also want to report on the issue of server disconnection.