FEIXIANGXIYUANQIAN
Severe Slippage
compensation
¥24,697(CNY)
129 day 20 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
EC marketsReply
Reply
We have already informed the customer about the actual situation of the order. After replying to the customer via email, we have not received a response.
FEIXIANGXIYUANQIANAppendix
Hong Kong ChinaAppendix
At the request of customer service, open orders cannot be queried. Therefore, they have been closed now.
FEIXIANGXIYUANQIANAppendix
Hong Kong ChinaAppendix
2024.02.28 01:12:50.681 '2078338': Order opened: #12526878 Buy Stop Loss 5.00 NZDCAD at 0.83588 sl: 0.00000 tp: 0.00000
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WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
FEIXIANGXIYUANQIANStart Mediation
Hong Kong ChinaStart Mediation
At 1:12 a.m. on February 28, 2024, I placed a buying order for 5 lots of NZDCAD at 0.83588. When I got up in the morning, I found that the transaction was done at 0.83872. The spread between the two was 284 pips, resulting in a heavy loss. Although the cross spread is relatively large, it is far beyond the scope of slippage. I think it's fair to claim.
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