HUANGJINMOLIANG2722
Severe Slippage
compensation
¥1,114(CNY)
52 day 5 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
ICReply
Reply
Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.
HUANGJINMOLIANG2722Appendix
Hong Kong ChinaAppendix
I opened a position at 11 yesterday, which didn't have a forced liquidation at the highest level of 965, but suffered it at a lower one.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
HUANGJINMOLIANG2722Start Mediation
Hong Kong ChinaStart Mediation
When I looked at the Candlestick, GBPCAD rose to 1.68920 at most but ended up being liquidated at 1.69176. I am not responsible for this loss. I have been using IC for so long and I have never encountered this situation. You must compensate for me.
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
