2024-01-22 07:36
China
At the opening of the market I made a profit of 85 pips but I was given a stop loss. Returned my profit.
[Object]
IC Markets Global IC Markets Global
[Issue]

Others

[Requirement]

compensation

[Amount]

$16,113(USD)

[Time]

34day9hour

2024-02-25 17:15
Hong Kong China Hong Kong China

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2024-01-22 14:03
Hong Kong China Hong Kong China

Contact Broker

2024-01-22 11:41
Hong Kong China Hong Kong China

Verified

2024-01-22 07:36
Hong Kong China Hong Kong China

Start Mediation

This morning, the opening price is about 1.26776, I am clearly profitable, the interface shows I lose money, and the interface intentionally stuck, resulting in my inability to close the position or T/P. And then I re-login to enter the platform, I set up the T/P at1.2681, S/L at 1.27070. Why give me a mandatory close the position price of 1.27086? I have not exceeded the lower limit of 50% of the close position, there is no such a price. I asked for a refund of my profit average price (1.6861.42-1.26776) × 50 lots = $4271 , my account net should be the initial profit of 12868 + 4271 + deposit amount of 6974 = $24113 .

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