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2023-12-08 17:38
China
Malicious stop loss
[Object]
IC Markets Global IC Markets Global
[Issue]

Others

[Requirement]

compensation

[Amount]

$200(USD)

[Time]

36day23hour

2024-01-14 16:45
Hong Kong China Hong Kong China
2023-12-15 16:27
Australia

Reply

Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

2023-12-11 13:19
Hong Kong China Hong Kong China

Contact Broker

2023-12-11 10:28
Hong Kong China Hong Kong China

Verified

2023-12-08 17:38
Hong Kong China Hong Kong China

Start Mediation

The platform's highest price plus spread did not reach the stop loss price I set, but my GBP/USD orders were stopped for no reason. It’s so deceptive for such a big platform to do such little tricks.

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IC Markets Global
Regulated

IC Markets Global

Company name：Raw Trading Ltd

Score

9.25

15-20 yearsRegulated in AustraliaRegulated in CyprusMarket Making(MM)

Score

9.25

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The slippage is serious and I want a refund.

China 2024-01-11 08:28
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Taiwan, China 2024-01-14 17:24