Severe slippage-TMGM-Rights Protection Center-WikiFX

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edc6253

2023-10-12 21:24

China

Severe slippage

[Mediating Parties]

TMGM

[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥1,767(CNY)

[Time]

34 day 12 hour

WikiFX Mediation CenterAutomatic completion after timeout

2023-11-16 11:15

Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

TMGMReply

2023-10-17 11:03

Australia

Dear customer, with respect to your problem please send the details about your account and orders by email to official customer service, support@tmgm.com. We'll conduct an investigation and reply to it as soon as possible. Thank you.

edc6253Appendix

2023-10-12 22:47

Hong Kong China

Appendix

I set a stop loss at 1882. But it was failed due to the slippage, leading to a loss to me.

WikiFX Overseas Customer ServiceContact Broker

2023-10-13 11:15

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2023-10-13 10:11

Hong Kong China

Verified

edc6253Start Mediation

2023-10-12 21:24

Hong Kong China

Start Mediation

XUA/USD suffered serious slippage. Stop loss was set at 1820, but it fell to 1880.86.

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Regulated

TMGM

Company name：Trademax Australia Limited

Score

9.13

10-15 yearsRegulated in AustraliaRegulated in SeychellesRegulated in Vanuatu

Score

9.13

Slippage

China 2023-11-11 09:15

I couldn't withdraw money on the tmgm trading platform. I found out that the platform was fraudulent and a clone. I transferred a total of 222,000 yuan.

China 2023-11-22 18:52