edc6253
2023-10-12 21:24
China
Severe slippage
[Object] 
TMGM
[Issue]
Severe Slippage
[Requirement]
compensation
[Amount]
$265(USD)
[Time]
34day12hour
edc6253Resolved
2023-11-16 11:15 
Hong Kong China
Hong Kong ChinaTMGMReply
2023-10-17 11:03
Australia
Reply
Dear customer, with respect to your problem please send the details about your account and orders by email to official customer service, support@tmgm.com. We'll conduct an investigation and reply to it as soon as possible. Thank you.
edc6253Supplemental Materials
2023-10-12 22:47 Hong Kong China
Hong Kong ChinaSupplemental Materials
I set a stop loss at 1882. But it was failed due to the slippage, leading to a loss to me.
WikiFX Overseas Customer ServiceContact Broker
2023-10-13 11:15 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2023-10-13 10:11 Hong Kong China
Hong Kong ChinaVerified
edc6253Start Mediation
2023-10-12 21:24 Hong Kong China
Hong Kong ChinaStart Mediation
XUA/USD suffered serious slippage. Stop loss was set at 1820, but it fell to 1880.86.
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
