kkjh
2023-04-01 03:02
China
Serious slippage
[Object] 
EC Markets
[Issue]
Severe Slippage
[Requirement]
compensation
[Amount]
$23(USD)
[Time]
35day12hour
kkjhResolved
2023-05-06 15:48 
Hong Kong China
Hong Kong ChinaEC MarketsReply
2023-04-06 15:35
United Kingdom
Reply
We compensated 100USD for the loss of 98USD in the customer's 300USD account, and transferred the money to him on April 1.
kkjhSupplemental Materials
2023-04-01 03:07 Hong Kong China
Hong Kong ChinaSupplemental Materials
Transaction ID: 8705546 Trading account: 65057523
WikiFX Overseas Customer ServiceContact Broker
2023-04-03 13:19 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2023-04-03 10:46 Hong Kong China
Hong Kong ChinaVerified
kkjhStart Mediation
2023-04-01 03:02 Hong Kong China
Hong Kong ChinaStart Mediation
At 17:00 on March 29, 23, when trading aud/usd, there was more than 100 pips slippage. I sent an email to customer service. The customer service said that their trading system was backward, but they did not give compensation. It is a garbage platform.
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