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2023-04-01 03:02
China
Serious slippage
[Mediating Parties]
EC markets EC markets
[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥154(CNY)

[Time]

35 day 12 hour

2023-05-06 15:48
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2023-04-06 15:35
United Kingdom

Reply

We compensated 100USD for the loss of 98USD in the customer's 300USD account, and transferred the money to him on April 1.

2023-04-01 03:07
Hong Kong China Hong Kong China

Appendix

Transaction ID: 8705546 Trading account: 65057523

2023-04-03 13:19
Hong Kong China Hong Kong China

Contact Broker

2023-04-03 10:46
Hong Kong China Hong Kong China

Verified

2023-04-01 03:02
Hong Kong China Hong Kong China

Start Mediation

At 17:00 on March 29, 23, when trading aud/usd, there was more than 100 pips slippage. I sent an email to customer service. The customer service said that their trading system was backward, but they did not give compensation. It is a garbage platform.

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EC markets
Regulated

EC markets

Company name：EC Markets Limited

Score

9.28

10-15 yearsRegulated in AustraliaRegulated in United KingdomRegulated in New Zealand

Score

9.28

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