2023-01-12 22:45
China
The loss of the position and the deduction of the deposit lead to the liquidation of the position, and the customer is irresponsible in every possible way
[Mediating Parties]
WeTrade WeTrade
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥1,540(CNY)

[Time]

63 day 10 hour

2023-03-17 08:48
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2023-02-15 08:45
Australia

Reply

Dear customer, your support to WeTrade is greatly appreciated. We have received your problem. Please reach out to the official customer service by email for help within the business time. We are deeply sorry for the inconvenience caused. Have a good time. Thank you.

2023-01-12 23:14
Hong Kong China Hong Kong China

Appendix

Their customer service is so bad and doesn't admit their mistake. Their customer service is so bad and doesn't admit their mistake.

2023-01-13 11:31
Hong Kong China Hong Kong China

Contact Broker

2023-01-13 08:47
Hong Kong China Hong Kong China

Verified

2023-01-12 22:45
Hong Kong China Hong Kong China

Start Mediation

The loss of the position and the deduction of the deposit lead to the liquidation of the position, and the customer is irresponsible in every possible way

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations