Malicous slippage and place order-TMGM-Rights Protection Center-WikiFX

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LALA1937

2022-12-10 05:14

China

Malicous slippage and place order

[Mediating Parties]

TMGM

[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥11,411(CNY)

[Time]

33 day 11 hour

WikiFX Mediation CenterAutomatic completion after timeout

2023-01-12 16:46

Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

TMGMReply

2022-12-13 16:27

Australia

Dear customer, with respect to your problem, please send the information about slippage by email to the official customer service - mailto:support@tmgm.com, and we will reply as soon as possible after an investigation. Have a good time.

LALA1937Appendix

2022-12-11 14:26

Hong Kong China

Appendix

I can accept the 0.76 slippage of gold, but you should not close my trading about 3 US dollars away from the point I set.

WikiFX Overseas Customer ServiceContact Broker

2022-12-12 12:53

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2022-12-12 10:44

Hong Kong China

Verified

LALA1937Start Mediation

2022-12-10 05:14

Hong Kong China

Start Mediation

I am really shocked that I can place the order when it has more than 3 dollars gap. No one can help me now.

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Regulated

TMGM

Company name：Trademax Australia Limited

Score

9.13

10-15 yearsRegulated in AustraliaRegulated in SeychellesRegulated in Vanuatu

Score

9.13

The highest is 1804 and it can place at such high price

China 2023-01-12 08:46

Slippage. Close the position for my 1765 stop loss when it does not reach there

China 2023-01-13 08:47