2022-12-04 11:39
China
Slippage causes a huge loss
[Mediating Parties]
IC IC
[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥735(CNY)

[Time]

52 day 22 hour

2023-01-26 09:47
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2022-12-27 09:42
Australia

Reply

Please reach out to the platform customer service to create a ticket, and the specialist will deal with it.

2022-12-05 11:06
Hong Kong China Hong Kong China

Contact Broker

2022-12-05 08:42
Hong Kong China Hong Kong China

Verified

2022-12-04 11:39
Hong Kong China Hong Kong China

Start Mediation

For the two EURSGD orders in the picture below, the difference between the actual transaction price and my stop loss price is huge, 300 points more, the slippage is serious, and depending on the trend, no other brokers have such an IC, so I put the comparison trend in the picture below, ic was suspected of intentionally sweeping the stop loss point and demanded compensation.

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