LENGYI
2022-04-11 10:40
China
The spread of XAU is suddenly rise and resulting in liquidation
[Mediating Parties] 
ATFX
[Issue]
Severe Slippage
[Requirement]
other
[Settlement Amount]
¥43,227(CNY)
[Time]
44 day 6 hour
WikiFX Mediation CenterAutomatic completion after timeout
2022-05-25 17:42 
Hong Kong China
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
ATFXReply
2022-04-25 17:37
United Kingdom
Reply
Dear customer, thank you for your information. Our customer service team has solved the problem by first positive communication. Thanks for your informationi again. Thank you.
WikiFX Overseas Customer ServiceContact Broker
2022-04-11 14:18 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2022-04-11 13:05 Hong Kong China
Hong Kong ChinaVerified
LENGYIStart Mediation
2022-04-11 10:40 Hong Kong China
Hong Kong ChinaStart Mediation
The spread of XAU is suddenly rise and resulting in liquidation. The response from the platform is very perfunctory.
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