MEX does not withdraw for half a month-MultiBank Group-Rights Protection Center-WikiFX

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.8677

2022-01-10 23:16

China

MEX does not withdraw for half a month

[Mediating Parties]

MultiBank Group

[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥6,291(CNY)

[Time]

60 day 9 hour

WikiFX Mediation CenterAutomatic completion after timeout

2022-03-12 08:44

Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

MultiBank GroupReply

2022-02-10 08:38

Cyprus

Please reach out to the official customer service at cncs@dt1n.com on the website of MultiBank Group. Thank you.

.8677Appendix

2022-01-13 16:40

Hong Kong China

Appendix

It's been a long time so far without an explanation. The customer service kept sidestepping the issue.

WikiFX Overseas Customer ServiceContact Broker

2022-01-11 11:46

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2022-01-11 10:22

Hong Kong China

Verified

.8677Start Mediation

2022-01-10 23:16

Hong Kong China

Start Mediation

MEX does not withdraw. I applied for withdrawal on Dec. 27, but it has not deducted till Jan. 10. They tell you it is pending once you ask customer service, but does not give any concrete withdrawal time nor reasons.

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Regulated

MultiBank Group

Company name：MEX Group Worldwide Limited

Score

8.64

10-15 yearsRegulated in AustraliaRegulated in GermanyRegulated in Cyprus

Score

8.64

MultiBank cannot withdraw since the beginning of October 2021

China 2022-03-03 23:05

Unable to withdarw and delayed transfer

China 2022-03-12 14:14