FX3783757088
Severe Slippage
other
¥12,478(CNY)
31 day 18 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
WeTradeReply
Reply
After checking, platform provided a normal quotation and the order was traded normally with a slightly widened spread caused by the market. The slump of digital currencies on the internet widened the spread of many platforms, so we cannot ensure the low price of every platform stays the same exactly. The order in your account was traded at the price of 3464, compared with other prices, the low price of ex is 3520, Jinshi 3487, and Huobi 3428.28, the lowest price. As Bitcoin fell by 10,000 US dollars on that day, the order of your account was traded normally in an extreme situation, which is the so-called market rule. We hope your can understand it, and please contact us if you have any problem.
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The digital currency widened dozens of times of spreads for no reason, until my account was liquidated at lowest point, and then pulled up after liquidation, obviously it deliberately wiping out my funds, and spreads widened ridiculously
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