Jason33833
Severe Slippage
other
¥10,036(CNY)
41 day 7 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
TickmillReply
Reply
已发送邮件给用户
Jason33833Appendix
Hong Kong ChinaAppendix
截止目前：2021.01.28 01：26（北京时间） 依然没有TICKMILL任何官方人员联系我给我回复
Jason33833Appendix
Hong Kong ChinaAppendix
截止目前：2021.01.26 10:38（北京时间） 依然没有TICKMILL任何官方人员联系我给我回复
Jason33833Appendix
Hong Kong ChinaAppendix
你们是什么情况？电话不打，邮件不发？这叫联系客户了？
Jason33833Appendix
Hong Kong ChinaAppendix
没接到你们的电话
TickmillReply
Reply
已经跟客户联系了
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
Jason33833Start Mediation
Hong Kong ChinaStart Mediation
1. At around 7:35 am on January 18, 2021, Beijing time, TICKMILL suddenly slipped by more than 20 pips, which caused my lock order to fail to be traded. The final transaction was at 1808.99, which was 14.27 points lower than the predetermined point of 1823.26 Point; directly lead to account liquidation. 2. At this time, other platforms do not have this slippage phenomenon. Compare the following figure and request a solution.
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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