2020-04-24 11:26
China
Without notice, KVB PRIME canceled the crude oil price and closed my position compulsorily.
[Mediating Parties]
KVB KVB
[Issue]

Scam

[Requirement]

other

[Settlement Amount]

¥2,319(CNY)

[Time]

34 day 5 hour

2020-05-28 17:27
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2020-04-28 17:27
Comoros

Reply

There are arrangements for customer service to follow up and explain the situation.

2020-04-26 15:44
Hong Kong China Hong Kong China

Appendix

I opened an account on March 25, 2020. I didn't receive the platform notification that the wti product should be canceled, and the client's position must be closed.

2020-04-26 15:42
Hong Kong China Hong Kong China

Appendix

I opened an account on March 25, 2050, but did not receive a notice that the wti product was cancelled.

2020-04-24 11:57
Comoros

Reply

The official website has issued an announcement to cancel the crude oil transaction. The customer has not read and complained. The customer service has been arranged to follow up to explain the situation.

2020-04-24 13:46
Hong Kong China Hong Kong China

Contact Broker

2020-04-24 11:41
Hong Kong China Hong Kong China

Verified

2020-04-24 11:26
Hong Kong China Hong Kong China

Start Mediation

Without notice, KVB PRIME canceled the crude oil price and closed my position compulsorily, causing losses.

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