iww
2021-09-20 17:47
China
Severe slippage
[Mediating Parties] 
KVB
[Issue]
Others
[Requirement]
other
[Settlement Amount]
¥114(CNY)
[Time]
32 day 18 hour
WikiFX Mediation CenterAutomatic completion after timeout
2021-10-23 11:58 
Hong Kong China
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
KVBReply
2021-09-23 11:50
Comoros
Reply
The customer's account has normal trading status, except for personal trading losses, which are not included in the compensation according to the regulation. Thanks for your suport.
WikiFX Overseas Customer ServiceContact Broker
2021-09-22 13:03 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2021-09-22 11:13 Hong Kong China
Hong Kong ChinaVerified
iwwStart Mediation
2021-09-20 17:47 Hong Kong China
Hong Kong ChinaStart Mediation
Slippage (3 pips). They did not pay me the compensation.
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