AXIAOMAYIAppendix

2026-09-14 19:52

Hong Kong China

Appendix

I have already sent it once, and I am raising my objection again. If you mention spread, gap, or slippage, please provide proof I am again sending the market conditions of other platforms at the same time; if there is a gap, there must be a line, and the spread would also appear, but there is none on my side? So I do not accept your company answering my question with spread, slippage, and gap

ICReply

2026-09-14 18:16

Australia

Reply

If you believe your order has been affected, in order to investigate this transaction order, we need to ask you to send an email from your registered email address to support.cn@icmarkets-cs.com, with the subject "Application for Transaction Investigation", provide your trading account and this order number in the content, and briefly describe your question. We expect to reply to you within 3-10 business days. Thank you for your support and understanding.

AXIAOMAYIStart Mediation

2026-09-11 08:29

Hong Kong China

Start Mediation

I have been using this platform for a long time, but this time I do not accept being stopped out by this spread plus slippage, because at the time neither their own platform nor other platforms touched 4441. Even adding the spread and slippage, my stop loss was at 4397, so how could it be stopped out at 4441? I was watching the charts all day, and there was no gap, no slippage, and no widening of the spread. At the same time, my other platform was the same, and this situation did not appear there either. I asked the broker, and the explanation given was slippage, gap, and spread. But none of these appeared on the live charts. Does a big platform just want to fleece this little bit? Here are the two charts from that day,