2026-08-06 17:19
Hong Kong China Hong Kong China
PGM has unreasonably delayed withdrawals and kept them stuck for 30 days. Trading is stuck with slippage. There is no reply or explanation.
[Mediating Parties]
PGMarkets PGMarkets
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥26,856(CNY)

[Time]

43 day 22 hour

2026-09-19 15:30
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2026-08-20 15:14
Australia

Reply

We would like to inform you: this is a normal fund review process. We have reported to the relevant departments at the first opportunity and are following up on the matter. Please be patient. We will continue to monitor the review progress and will notify you immediately of any updates.

2026-08-07 16:12
Hong Kong China Hong Kong China

Contact Broker

2026-08-07 14:07
Hong Kong China Hong Kong China

Verified

2026-08-06 17:19
Hong Kong China Hong Kong China

Start Mediation

On July 6, I deposited funds for trading. The holding time for all trading orders was over 5 minutes, some 2 hours, some 10 hours. It was fully manual trading. After losing $4,000, I found that closing positions would be delayed with slippage. I chose to withdraw funds, but they were always delayed. It has been postponed all along. As of August 6, withdrawals are still stuck.

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