AJIAN
2026-06-12 14:56 
Australia
Australia Deliberately blocking customer withdrawals
[Mediating Parties] 
Exness
[Issue]
Unable to Withdraw
[Requirement]
Withdrawal
[Settlement Amount]
¥34,223(CNY)
[Time]
36day0hour
AJIANResolved
2026-07-18 15:34 Australia
Australia
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WikiFX Overseas Customer ServiceContact Broker
2026-06-15 17:50 
Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2026-06-15 15:04 Hong Kong China
Hong Kong ChinaVerified
AJIANStart Mediation
2026-06-12 14:56 Australia
AustraliaStart Mediation
I never thought that one day EX would actually block a customer's withdrawal of $5000. First of all, since deposits and withdrawals are all in cryptocurrency, EX actually asked me to provide proof of income! After I provided it, they still gave me all kinds of difficulties. To be honest, please tell me, EX, how to provide proof of income for cryptocurrency.
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