ze
Others
other
¥3,364(CNY)
43 day 3 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
FXTMReply
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我们已收到并正在处理中。我们将尽快联系该客户并解决相关问题。
FXTMReply
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我们已收到并正在处理中。我们将尽快联系该客户并解决相关问题。
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zeStart Mediation
Hong Kong ChinaStart Mediation
The deposit into ZA Bank has not arrived. From January 28th until now, the deposit has not been received. The bank confirmed that the funds arrived on February 3rd, but FXTM keeps saying they haven't received it. On the same day, a transfer was sent to another platform, and that platform inquired and informed that internet banks cannot receive wire transfers for deposits, and the funds will be returned to ZA Bank. FXTM has been unable to identify the issue, but the funds have arrived—they haven't been returned nor deposited. I hope this can be resolved as soon as possible.
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