FX3277692009Start Mediation

2026-04-07 19:53

Hong Kong China

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I am a registered user of the Exness platform, account number 47055263. Since depositing $6,280 on March 17, 2026, I have encountered serious problems with the platform restricting withdrawals and delaying internal transfers and withdrawals with false technical issues since March 27, 2026. To this day, neither my principal nor profits can be withdrawn, and my legitimate rights and interests have been seriously violated. I am now publicly complaining and exposing this issue to warn all investors to avoid this pitfall! I. Core Experience: Layers of Obstruction, Funds Locked Tight 1. Full Compliance Certification Passed, Yet Subjected to Unwarranted Harassment I have fully submitted all required compliance certification documents as per Exness platform requirements, including ID card, bank card, and proof of fund source, cooperating fully with the platform's KYC review throughout the process. Despite my full cooperation with the platform's KYC review and provision of all required documents, the platform has been using the excuse "Your matter is being properly handled. Our payment experts have received your issue and are carefully reviewing the relevant content. We will inform you of the latest progress within 24 hours. We highly value your trust, please rest assured that your issue is our priority.\" to delay processing for 24 hours repeatedly. This constitutes a deliberately set review barrier, completely illegal and unreasonable. 2. Withdrawal Applications Repeatedly Rejected, False Reasons Given as Excuses Since March 27, 2026, I have chosen the USDT TRC20 channel for withdrawals, all of which were directly marked \"Rejected\" by the platform. The rejection reason was uniformly: \"Due to short-term technical issues, withdrawal requests are currently temporarily unable to be processed. This technical issue may take up to 24 hours to resolve. Please try again later.\" However, from March 27 to April 7, for nearly half a month, the so-called \"24-hour technical issue\" has repeatedly appeared and continuously delayed, with no reasonable technical repair cycle existing at all. This is purely an excuse for the platform to perfunctorily delay. 3. Trading Permissions Restricted, Normal Operations Hindered Currently, the platform only completed the facial recognition prompt stating \"Can continue trading,\" but the core functions of withdrawal and internal transfer are completely disabled. The funds in the account are in a frozen state, unable to be withdrawn or transferred, severely affecting my normal fund usage and trading arrangements. II. Platform Violation Facts 1. Violation of Financial Compliance Principles: As a legitimate trading platform, Exness, under the premise that the user has completed all certifications, has no legal basis for indefinitely reviewing fund withdrawals, violating the core compliance requirement of \"guaranteeing users' free access to their funds.\" 2. False Statements to Delay Responsibility: Using the guise of \"short-term technical issues\" to long-term refuse withdrawals constitutes fraudulent delay,涉嫌侵犯用户财产权 (Note: This phrase is left as-is in the source, it means \"suspected of infringing on users' property rights"). 3. Double Standards in Review Criteria: The review requirements for fund sources are contradictory, with no clear publicized standards, constituting maliciously added barriers. III. My Firm Determination to Defend Rights 1. Demand that the Exness platform immediately lift withdrawal restrictions and complete the $9,652.70 withdrawal application within 24 hours, returning the full amount to my designated account. 2. If the platform continues to delay or refuses to fulfill its obligations, I will complain and expose this to all third-party media and pursue the platform's legal liability through legal channels.