FX7082469992
2025-12-01 18:49
China
Unable to close positions due to system network disconnection
[Object] 
Exness
[Issue]
Others
[Requirement]
compensation
[Amount]
¥4,133(CNY)
[Time]
32day0hour
FX7082469992Resolved
2026-01-02 19:41 
Hong Kong China
Hong Kong China
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WikiFX Overseas Customer ServiceContact Broker
2025-12-02 19:01 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2025-12-02 16:31 Hong Kong China
Hong Kong ChinaVerified
FX7082469992Start Mediation
2025-12-01 18:49 Hong Kong China
Hong Kong ChinaStart Mediation
The server was down for over three hours, making it impossible to connect and close positions. Even the set take-profit orders did not execute automatically, resulting in losses. There is recorded video evidence from that time, but the issue has been delayed for over a month now with no resolution in sight.
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