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2025-11-28 17:42
Hong Kong China Hong Kong China
No one handles the chuck, no compensation is given. Customer service is unresponsive, unable to close positions, profits are not allowed to be settled, and can only watch losses automatically trigger liquidation.
[Object]
TMGM TMGM
[Issue]

Others

[Requirement]

compensation

[Amount]

¥4,830(CNY)

[Time]

34day22hour

2026-01-02 16:41
Hong Kong China Hong Kong China
2025-12-03 15:29
Australia

Reply

Dear Customer, Thank you for your email and feedback. Due to a large volume of cases recently, we have notified your account manager, who will contact you as soon as possible for further follow-up after completing the current processing. Thank you for your understanding and cooperation. If you have any further questions, please feel free to contact TMGM's official customer support at support@tmgm.com. We are always here to assist you. Best regards,

2025-12-01 18:22
Hong Kong China Hong Kong China

Contact Broker

2025-12-01 15:37
Hong Kong China Hong Kong China

Verified

2025-11-28 17:42
Hong Kong China Hong Kong China

Start Mediation

Requesting compensation for the card freeze. This afternoon, it was frozen for three hours, making manual processing impossible, and your backend staff did not address the issue either.

Statement：

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TMGM
Regulated

TMGM

Company name：Trademax Australia Limited

Score

9.11

10-15 yearsRegulated in AustraliaRegulated in VanuatuMarket Making License (MM)

Score

9.11

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