TMGMReply

2025-07-30 10:39

Australia

Reply

Dear Valued Customer, thank you for your email. After investigation, we have found that your client is currently under review by the relevant department due to suspected non-compliant trading activities. Please provide the required documents in accordance with the instructions in our recent email. If you have any further questions, please feel free to contact your account manager or reach out to TMGM's official customer service at support@tmgm.com. Thank you for your understanding and support. We remain at your disposal for any further assistance.

Taku_119Start Mediation

2025-07-28 16:43

Hong Kong China

Start Mediation

On June 9, 2025, I deposited $3,000 on the TMGM platform and used copy trading. Then on June 27, all my back-office accounts were temporarily frozen and have not been restored to this day!! I had previously asked, and the platform allows EA trading and other copy trading strategies, so the freezing was very inexplicable. Alright, since it was frozen, let's solve the problem. Initially, I sent countless emails to the platform, but no one responded. Customer service also said it was a matter for the risk control department, shifting the blame endlessly. After waiting half a month, I finally got an email saying to upload government-certified documents. Alright, upload the documents (uploaded ID card, household registration, passport). Then waiting again, efficiency like a turtle, waiting another week or half a month. They said they need a notarized copy certified by the government. Can't these documents prove it? Will your platform reimburse the cost and time/effort of getting a notarized copy? They said to contact them immediately if there are questions, but no one answers when contacted. Such a large broker, I really can't understand this move. Besides losing customers and creating negative publicity for themselves, what benefit is there?! Everyone, be cautious about depositing funds!!