2025-06-23 08:06
China
滑点严重
[Object]
XM XM
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

¥6,311(CNY)

[Time]

34day1hour

2025-07-27 10:09
Hong Kong China Hong Kong China
2025-06-27 09:48
Cyprus

Reply

Dear Valued Client, thank you for choosing XM and for your trust in our services. Regarding your complaint about account #68835912, we would like to inform you that our response was already sent to your registered email address on June 26, 2025. Please refer to the details provided in that email for further clarification. Once again, we sincerely appreciate your understanding and support. Should you have any additional questions, please feel free to visit the official XM website at https://wwwxmforexcn.website/cn and click the blue question mark icon in the lower-right corner to contact our customer support team. XM offers 24/5 live support (Monday to Friday), and we are always happy to assist you. Best regards.

2025-06-23 10:10
Hong Kong China Hong Kong China

Supplemental Materials

Initially, my position size was only 0.01 lots, but it unexpectedly increased to 0.1 lots. I’d like to review the specific trade logs for clarification.

2025-06-23 11:55
Hong Kong China Hong Kong China

Contact Broker

2025-06-23 10:01
Hong Kong China Hong Kong China

Verified

2025-06-23 08:06
Hong Kong China Hong Kong China

Start Mediation

我一开始是 0.01 手突然变成 0.1 手还滑点严重

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