XMReply

2025-06-27 09:49

Cyprus

Reply

Dear Valued Client, thank you for choosing XM and for your continued support. Regarding your complaint about account 29143287, we have conducted a thorough investigation and verification. After multiple careful reviews and communications, we provide the following clarification: Transactions on Natural Gas Spot (Cash) products do not incur overnight interest (Swap), but they are subject to [Fair Value Adjustment (FVA)], also referred to as overnight adjustment. The "inventory fee" displayed in your trading platform represents overnight interest (Swap), which is why it shows as 0—these two are different concepts. The Fair Value Adjustment (FVA) is calculated as follows: FVA = Lot Size × Published Amount (Note: Marked as FVA-NGASCash in statements.) The [Overnight Adjustment] data is updated periodically, and the most accurate information can be found in the Client Area. For further details, please visit: https://my.xmforexcn.website/cn/instruments/energies. XM Reminder: Our platform also offers Natural Gas Futures, which do not incur [Overnight Adjustment] or [Overnight Interest] fees. However, futures contracts have an expiration date—products with a date suffix in their symbol are futures. Once again, we appreciate your understanding and support. Should you have any further questions, please visit the official XM website: https://www.xmforexcn.website/cn, and click the blue question mark icon in the lower-right corner to contact our 24/5 Customer Support (Monday–Friday). We are always happy to assist you. Thank you.

JIANLIBAO11Start Mediation

2025-06-20 20:19

Hong Kong China

Start Mediation

XM, a well-known foreign exchange platform, maliciously deducts money from clients in the background. Here's what happened: I recently wanted to trade natural gas, and I saw that their platform does not charge storage fees, so I thought it was a futures type. Then I traded on their platform. Later, I found that my money didn't match. Then I saw a deduction record in the background, which was not my withdrawal record either. I asked customer service, and they said something about adjustments. I asked about the natural gas product—it shows 0. And on my trading order, the storage fee column shows 0. If there were storage fees, they would be deducted in the storage fee column, and I would have noticed earlier. Now they deduct it in the background, and I only discovered it after losing over 900.