NCEReply

2025-02-14 13:46

Seychelles

Reply

Thank you for your attention to this matter. We have received the relevant information regarding this client complaint and are giving it high priority. To clarify the facts and ensure transparency, we provide the following explanation: Client Identity Verification (KYC) Issues: In accordance with international anti-money laundering laws and regulations, as well as the requirements of relevant regulatory bodies, our company strictly adheres to Know Your Customer (KYC) procedures to ensure the legality and security of all transactions. The KYC documentation submitted by this client presented the following issues: According to our company's operational policy, withdrawal requests can only proceed to the processing stage after successful KYC verification. As the client failed to complete compliant identity verification and provide reasonable proof of source of funds, the withdrawal request was temporarily put on hold. We have communicated with the client multiple times via email, clearly outlining the solutions, but the client has not cooperated in completing the necessary steps. Our company always upholds a client-first service philosophy and actively addresses every client's concerns. After multiple unsuccessful attempts at communication with the client, we regret to see that they chose to express their dissatisfaction through a third-party media complaint. We hope that by clarifying the facts, we can present the true circumstances of the event to your esteemed media outlet and the public. Sincerely,

FX1732296051Start Mediation

2025-02-11 15:27

Hong Kong China

Start Mediation

于2014/11/28第一次入金10000美元，KYC验证完成后 于2024/12/19第一次出金7000美元 于2024/12/24进行第二次出金9000美元，近乎刁难似的要求本人提供各式资料， 甚至要求提出USDT资金来源，本人所使用的USDT非币安交易所之类， 而是使用更早期的i-token 1,前期出金已经刷验证出金完成了 2.要什么样的合理资料证明，贵方回复的邮件一直也没说清楚。 3.前期已经出金完成,说明KYC是没有问题的，什么原因后期又要求做 kyc，是不是我可以认为我盈利了，你就故意不出金