2020-09-01 17:13
China
The customer agent in ATFX cheated customers, trading by EA, making forced liquidation.
[Mediating Parties]
ATFX ATFX
[Issue]

Scam

[Requirement]

other

[Settlement Amount]

¥67,078(CNY)

[Time]

35 day 18 hour

2020-10-07 11:47
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2020-09-07 11:47
United Kingdom

Reply

It is because the customer gave the personal account and password to the third party and then the problem occured. We have always emphasized the official statement that "ATFX does not provide any guidence service in trading. Please don't believe someone who claims to provide such operations on behalf of ATFX to customers. We have notified the IB to actively communicate with the customer to solve the problem. Thank you.

2020-09-01 19:21
Hong Kong China Hong Kong China

Contact Broker

2020-09-01 17:33
Hong Kong China Hong Kong China

Verified

2020-09-01 17:13
Hong Kong China Hong Kong China

Start Mediation

The customer agent traded by EA. At first, we agreed to buy 0.1 lot while the customer agent bought many lots of short positions and two lots of long positions. While I was also asked to add positions. As they said, the risk is under control. I told them I just deposited 10,000. The fraud induced me to add fund.

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