TIANTIANBUSHUIJIAO393
2026-01-12 17:49
China
Server order lag, lagged until margin call
[Mediating Parties] 
Exness
[Issue]
Others
[Requirement]
compensation
[Settlement Amount]
¥23,717(CNY)
[Time]
143day22hour
TIANTIANBUSHUIJIAO393Resolved
2026-06-05 16:39 
Hong Kong China
Hong Kong China
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WikiFX Overseas Customer ServiceContact Broker
2026-01-13 13:24 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2026-01-13 11:16 Hong Kong China
Hong Kong ChinaVerified
TIANTIANBUSHUIJIAO393Start Mediation
2026-01-12 17:49 Hong Kong China
Hong Kong ChinaStart Mediation
Server frequently lags, market data freezes, unable to trade directly leading to margin call, batch liquidated my 21 accounts, contacting customer service is just giving the runaround and constantly delaying
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