2025-02-25 12:06
China
The platform does not allow withdrawal.
[Mediating Parties]
VT Markets VT Markets
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥7,388(CNY)

[Time]

38 day 2 hour

2025-04-04 14:31
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2025-03-05 14:03
Australia

Reply

Platform Follow-Up Feedback: The customer with ID 1007078 is currently undergoing KYC verification due to an abnormal external hedging transaction on February 20. As a result, the withdrawal has been temporarily suspended. Once the KYC verification is completed, we will notify the front office to follow up and process the customer's withdrawal. The customer has been informed.

2025-02-25 16:00
Hong Kong China Hong Kong China

Contact Broker

2025-02-25 13:39
Hong Kong China Hong Kong China

Verified

2025-02-25 12:06
Hong Kong China Hong Kong China

Start Mediation

Without any reason, don't allow withdrawal, a week has passed and still no solution, customer service keeps saying they will urge, but there is no follow-up

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