KAIXIN32844Supplemental Materials

2024-12-25 15:30

Hong Kong China

Supplemental Materials

I’ve waited half a year for this amount, and now that it’s been judicially deducted, you’re offering to cover half? How laughable is that?

KAIXIN32844Supplemental Materials

2024-12-25 15:29

Hong Kong China

Supplemental Materials

A new freeze of 36,000 yuan, totaling nearly 50,000 yuan across two pending freezes. The first 24,000 yuan has already been judicially deducted, and DBG Markets actually offered to compensate half—what kind of logic is that? How are you treating your customers? From demanding recordings to proof, to forced deductions, all the materials are provided, yet you treat customers like this. How will the other two freezes be resolved?

KAIXIN32844Supplemental Materials

2024-09-10 15:35

Hong Kong China

Supplemental Materials

Your reply is ridiculous. Your platform has already received my documents and promised to expedite the process within 2-3 days. It’s been three weeks with no response or resolution, which is why I came to WikiFX for help.

KAIXIN32844Supplemental Materials

2024-09-10 15:33

Hong Kong China

Supplemental Materials

Your reply is unacceptable. Your email and customer service said this was part of the process, but now you’re just shifting the blame. The funds you transferred were unclean, and there’s even police proof, yet you’re not handling this proactively. Is this how you treat customers—ruining your reputation and credibility? What I want is the case dismissal, which was caused by you. At least understand the situation first.

KAIXIN32844Supplemental Materials

2024-09-10 15:28

Hong Kong China

Supplemental Materials

The money was deducted by the police. Is this your successful withdrawal process? Aren't you responsible for this? You’re even aware of the payment processor？

KAIXIN32844Supplemental Materials

2024-09-10 15:04

Hong Kong China

Supplemental Materials

You claim the withdrawal was "successful," but the funds were tainted, and my card got frozen. This is a money-laundering platform—you are responsible.

KAIXIN32844Supplemental Materials

2024-09-10 14:38

Hong Kong China

Supplemental Materials

How can you call this a "normal withdrawal" when my account was frozen? What kind of "force majeure" is this? Your platform’s payment processors triggered the police to freeze my account—how do you explain that? How do you explain the responses from your customer service and email? I’ve provided all the required documents, so why hasn’t this been resolved for the customer? I provided the public security certification as requested by your staff, who said it would take 2-3 days to resolve. But it’s been three weeks now.

KAIXIN32844Supplemental Materials

2024-09-10 14:29

Hong Kong China

Supplemental Materials

The reason my withdrawal was frozen is because of your platform’s payment processors—you should handle this. I already have the public security certification.

DBG MarketsReply

2024-09-09 13:41

Australia

Reply

We have successfully processed the withdrawal to the designated account. For issues related to frozen cards due to force majeure, please contact the police and the bank for resolution.

KAIXIN32844Supplemental Materials

2024-09-08 21:25

Hong Kong China

Supplemental Materials

The detailed materials have already been submitted to DBG Markets' customer service. Now, I only need the cases involving the freezing of my bank card to be cleared. The police want to question me, and I’ve been accused of illegal activity simply for withdrawing funds. The platform must resolve this for me.

KAIXIN32844Supplemental Materials

2024-09-08 21:21

Hong Kong China

Supplemental Materials

My bank card has been frozen three times by Zhangjiajie Yongding Branch, Zhangjiajie PSB, and Tanghe County PSB—only the first freeze has a submitted certificate, while the latter two only show bank records with no police response.

KAIXIN32844Supplemental Materials

2024-09-08 20:30

Hong Kong China

Supplemental Materials

My bank card remains frozen despite submitting the public security certificate three weeks ago. Request immediate resolution of this case.

KAIXIN32844Supplemental Materials

2024-09-07 10:20

Hong Kong China

Supplemental Materials

I request DBG Markets to immediately unfreeze my China Merchants Bank card, which has been frozen three times by public security authorities. Two freezes have already been clarified with information provided by the bank. The Zhangjiajie Public Security Bureau Yongding Branch has submitted public security certification. For the other case, the Zhangjiajie Public Security Bureau is temporarily unreachable. As for the third case, the Tanghe County Public Security Bureau currently has my name in their public records, but it is unclear whether my bank card is frozen. I demand that DBG Markets handle the cases related to Zhangjiajie together, issue a public apology to me, and restore my account (No. 7778603), which cannot be logged into. I also demand that the platform’s customer service resume communication with me. Currently, DBG Markets keeps making excuses and refusing to process my requests. The bank card issue has severely affected my work and daily life. My China Merchants Bank card (No. 6226095321942216) is currently frozen due to a criminal case. I demand that DBG Markets resolve this immediately and compensate for my losses.

KAIXIN32844Supplemental Materials

2024-09-07 10:13

Hong Kong China

Supplemental Materials

Please demand DBG Markets resolve the problem regarding my bank card which was frozen twice by the Bureau of Public Security. Thank you very much.

KAIXIN32844Start Mediation

2024-09-07 07:26

Hong Kong China

Start Mediation

2024.6-8 Three freezes by the public security, requiring the platform to handle, still unresolved, website customer service is unreachable, Dunbo email does not reply, one of the trading accounts involved in frozen withdrawal cannot be logged in. Units involved in the freeze: Zhangjiajie Public Security Bureau Yongding Branch, Zhangjiajie Public Security Bureau, Tanghe Public Security Bureau. The funds involved are currently known to be 1306+24371=35677 (provided by the bank counter). I first learned about it in early July and was told to provide a recording with the police to resolve it, then it was said that providing a public security certificate would solve it. I have been trying to communicate with the police, and it has been three weeks since the first certificate was sent to Dunbo. The platform's accepting merchant's money has already been frozen by the judicial account. When the platform withdraws money, it pays the downstream withdrawal customers, but it delays and does not resolve the issue. What kind of platform is this? How is this platform regulated and how does it serve its customers? Now even the customer service personnel are exercising with me, and they even switched from Chinese to English and said "Unable to establish a connection". Dunbo website feedback has been silent for another week now. I sent files and attachments using my 126 email, and they actually said they couldn't open them. What kind of organization is this? I demand that the platform immediately lift the two freezes imposed by Zhangjiajie Public Security Bureau.