JIANLI7820
Unable to Withdraw
Withdrawal
$20,000(USD)
36day0hour
JIANLI7820Resolved
Hong Kong ChinaTMGMReply
Reply
Hello, thank you for your message. We have reached out to the client to request information regarding the XAUUSD transactions that took place in March 2024, and we are currently awaiting the response. If you have any other questions, please contact the official customer service email or your account manager, and we will assist you as soon as possible.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
JIANLI7820Start Mediation
Hong Kong ChinaStart Mediation
I, Zhu Jianli, account number 11022415, traded with TMGM in March this year, with a principal of 10,000 and a profit of about 10,000 US dollars. They have frozen my account and have not allowed me to withdraw funds. 1. At the beginning, they asked me to upload a photo of my ID card. 2. They asked me to upload a notarized proof of residence. 3. They asked me to upload a notarized copy of my passport. 4. They asked me to upload bank card transfer records. 5. They asked me to upload wallet transfer records. I followed their requirements step by step. Now they are asking me to provide trading strategies and explanations. Are there any strategies and explanations for making money in this trade? It's been dragging on and they haven't allowed me to withdraw funds. Please help me resolve this issue.
Statement：
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