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2024-06-07 22:26
China
Severe Slippage
[Mediating Parties]
KCM Trade KCM Trade
[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥13,408(CNY)

[Time]

35 day 10 hour

2024-07-13 09:26
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2024-06-13 09:17
Mauritius

Reply

After verification, this situation is a normal gap due to the non-farm payroll report. If you have any other questions, please contact official customer service or your account manager.

2024-06-07 22:43
Hong Kong China Hong Kong China

Appendix

The price at this time and position did not actually drop below 23331, yet my position was directly stopped out, which has affected my subsequent trading.

2024-06-11 12:47
Hong Kong China Hong Kong China

Contact Broker

2024-06-11 10:17
Hong Kong China Hong Kong China

Verified

2024-06-07 22:26
Hong Kong China Hong Kong China

Start Mediation

The stop-loss is far from the actual market price, and the platform has not provided any explanation.

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KCM Trade
Regulated

KCM Trade

Company name：Kohle Capital Markets Limited

Score

9.03

5-10 yearsRegulated in AustraliaRegulated in MauritiusForex Execution License (STP)

Score

9.03

Previous Post

The slippage is serious. At th

China 2024-06-26 13:56