CPT MarketsReply

2024-06-07 09:00

Belize

Reply

Feel free to contact CPT Markets' 24-hour customer service through the following methods. We are dedicated to serving you. - 24/7 online customer service: https://belize.cptinternational.com/zh/about/contact - 24/7 phone support: 400-1001-103 - Customer service email: cs@cptmarkets.com

min637Start Mediation

2024-05-08 16:07

Hong Kong China

Start Mediation

I deposited a total of $42,500 through digital currency on the CPT platform on March 26th and March 27th, with an MT4 account number: 1450415. Based on my analysis of the fundamentals, the Bank of Japan has recently resumed its pace of interest rate hikes and has made judgments about future interest rate expectations. I believe that after the recent rise in the Nikkei index, it will gradually begin to top out and pull back. Therefore, I decided to heavily short the Nikkei index. Although I initially suffered significant paper losses, I managed to survive without any major issues and eventually closed my position overnight, making a profit of $10,998. Just when I was happy the next day, on March 28th, when I applied for a withdrawal, I found that it was rejected. Later that day, I received an email from the platform informing me that, based on anti-money laundering regulations, I was required to undergo KYC verification. They requested virtual currency deposit information, proof of address (utility bill payment receipts), and a photo of me holding my ID card. Although I found it ridiculous, I still submitted all the required verification documents as requested. On March 29th, I was again asked to submit additional information, and I complied with the request once again. The platform then replied that after the end of March, which is the first week of April, customers can submit withdrawal requests on their own after the platform completes the review. However, the withdrawal has still not been processed as of this week. After communicating with the platform, I learned that the withdrawal cannot be processed this week either, and they continue to delay it until next week, citing the Qingming holiday, and have also requested new supplementary information. During this period, my withdrawal on March 28th was returned to my MT4 account, and I was unable to log in to the client portal and submit a withdrawal request. After contacting customer service, I was informed that the platform is still in the process of reviewing and asked to be patient. During this time, I have repeatedly asked CPT to provide a timeframe for the review, but they have not given me a direct answer. I am also unclear about what exactly the platform is reviewing in my case. I guarantee that I have not engaged in any irregular trading activities, and I believe that fellow traders with a certain level of trading experience can see at a glance that my trading is not manipulative or involves any delay tactics, as my position was held for a sufficient amount of time, opened on March 27th and closed for profit on March 28th. After multiple difficult communications, CPT finally agreed to withdraw my principal in two installments, which took more than a month in total. However, they have consistently refused to provide the profit portion and have not given a reasonable explanation. Furthermore, I have not received any official emails from CPT stating that I engaged in any irregular trading activities! The emails have always been about the need for me to undergo identity verification, and I have no issues with that. I am willing to cooperate with the platform for anti-money laundering certification. Since the platform has not accused me of any irregular operations and I am willing to cooperate with the verification process, CPT has no reason not to give me the profit! Later, I realized that CPT simply does not want to pay out the profit, as they stopped mentioning the verification process once they saw that I was willing to do it! Therefore, I want to expose this black platform, which refuses to pay out profits when customers are profitable. It is a black platform that cannot accept losses! I advise all investors to be cautious in their choices!