EC MarketsReply

2024-04-26 10:27

United Kingdom

Reply

The issue is with the customer's own device, yet he comes to blame the platform. So no compensation will be provided.

SENYUSupplemental Materials

2024-04-22 20:33

Hong Kong China

Supplemental Materials

Receipts... Even after disconnecting the VPN, the problem persists. It’s clearly an issue with your server. Why won’t you compensate me for my losses?

SENYUSupplemental Materials

2024-04-18 07:24

Hong Kong China

Supplemental Materials

I don't agree with your explanation. I've already said that even after disconnecting the VPN, I still have to repeat the process dozens of times to place orders and close positions successfully. Can you understand me? The results are the same whether I'm connected to the VPN or not. I just want to be compensated for my losses and have my principal refunded; I don't want to keep hearing explanations.

SENYUSupplemental Materials

2024-04-17 18:27

Hong Kong China

Supplemental Materials

As of today, the situation has been the same. They suggested that I reinstall the software or log out and log back in, but I've tried every method. I have to repeat the order process dozens of times every time just to place an order successfully. In the stock market, every second is crucial, and because of your software, I’ve lost valuable time for placing orders, which has resulted in financial losses. Shouldn’t you compensate for this?

SENYUSupplemental Materials

2024-04-16 21:30

Hong Kong China

Supplemental Materials

Moreover, every time I try to close a position, it fails to load and I can't close it on time. I keep missing the opportunity, which results in financial losses, even though I could have made a profit.

SENYUSupplemental Materials

2024-04-16 12:46

Hong Kong China

Supplemental Materials

Moreover, there are many times when there are errors with the trading server. I have to place the order dozens of times each time for it to go through, regardless of the situation. It’s the same whether I use the accelerator or not; the nodes are all the same.

SENYUSupplemental Materials

2024-04-16 12:28

Hong Kong China

Supplemental Materials

There are many receipts that I didn't take screenshots of. Anyway, I had to place the order over ten times yesterday before it was successful, and the same goes for the deposit.

SENYUSupplemental Materials

2024-04-16 12:26

Hong Kong China

Supplemental Materials

There are many receipts that I didn't take screenshots of.

SENYUStart Mediation

2024-04-16 12:10

Hong Kong China

Start Mediation

Ec Markets platform, software. The login account is also my email address. Trading account: 3037136 Order number: 4431971 Order number: 4431770 Order number: 4430836 Order number: 4430493 Order number: 4430561 Order number: 4398542 Every time I place an order or trade, I click several times but can't place the order. Every time I calculate when it will rise or fall, I set that number every time and wait for the stock price to fluctuate there. I placed an order immediately and sold it immediately. However, every time I clicked it several times, it showed an invalid closing, or a server error was displayed, the server did not respond, and it got stuck several times. I missed several opportunities today, and I also lost a lot of money. Isn’t this a problem with your software? You can refund half of it to me. And there are still many screenshots that have not been taken. You can contact your technical department to check if there are problems with the server several times. Today, it is your problem that caused my loss. How can I bear the responsibility for it myself? Still your fans. Yes, there are several other situations. Every time when placing an order, it shows that the server cannot be connected, whether it is the link node or the accelerator cannot be turned on, it is the same. They all show that the server cannot be connected. And every time you make a deposit, that is when you add a position, you recharge the margin. When forced liquidation is not allowed, your system just cannot deposit money. The deposit fails, which also leads to insufficient margin and forced liquidation. Every time To successfully increase the position, if the margin is sufficient, the position will not be forced to be liquidated. Take a look for yourselves. Is it basically a long position every time I buy? What is the rise today? Just say whether it was the same last night. Up. Isn't this a problem with your system? You have so many questions. Yesterday, I have no money. Why should I pay for your problems? You can check and record whether most of the purchases I bought yesterday were bullish. Then I failed to deposit money many times at the same time. Then today It’s not that the gold I bought has gone up a lot. I promise I won’t bother you if you make up for yesterday’s losses.