ExnessReply

2024-03-13 11:39

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

KalenQIUZHIKAIStart Mediation

2024-03-12 08:59

Hong Kong China

Start Mediation

On March 6th, I withdrew $1500, due to provide a wrong second class card (second class card daily limit of 10,000 yuan), remittance did not success, but the system showed the withdrawal was done in less than 5 minutes. I did not receive the money, I use this platform for 7 or 8 years. If the account was wrong, the money did not remit. The system would show a withdrawal failure and the money was back to the trading account. But this time, I didn’t receive the money, that system shows withdraw success. Then I contacted customer service, at first they said the problem would be solved in one or two days. Now it’s been a week, still let me wait. Every time I contact customer service, they said the finance was processing. I send a message to the customer service and got no response. The first screenshot is the withdraw order, the second screenshot is the bank card to the receipt of funds records, the third picture is the beginning of the customer service to deal with progress.