FX3398308224
Severe Slippage
compensation
¥333(CNY)
37 day 12 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
ICReply
Reply
If you believe your order has been affected, we kindly ask you to send an email from your registered email address to support.cn@icmarkets-cs.com for us to investigate the transaction. Please use the subject line "Request for Trade Investigation" and include your trading account number and the specific order number in the email, along with a brief description of your concerns. We expect to respond within 3-10 business days. Thank you for your support and understanding.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
FX3398308224Start Mediation
Hong Kong ChinaStart Mediation
At 9 o'clock in the evening on March 12, there was no response for 5 minutes. The market rebounded and jumped directly downwards, unable to close the position, resulting in losses. I am asking for compensation for the losses during the period.
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