2024-03-08 15:03
China
Cannot trade on the account, and no one solves it.
[Mediating Parties]
Ultima Ultima
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥6,897(CNY)

[Time]

35 day 6 Minutes

2024-04-12 15:15
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2024-03-13 15:09
United Kingdom

Reply

This client was involved in internal hedging, which constitutes a violation of trading rules. However, we have refunded the client's principal, and customer service has informed the client.

2024-03-11 19:32
Hong Kong China Hong Kong China

Appendix

Without any reason, they directly rejected my withdrawal request. This is ridiculous; it’s a scam broker. I am applying for right protection.

2024-03-11 07:50
Hong Kong China Hong Kong China

Appendix

I’ve sent so many messages to the broker, but I haven’t received any response. I’m really disappointed。

2024-03-08 16:55
Hong Kong China Hong Kong China

Appendix

The customer service said my account is under investigation, but they did not provide any reasons or explanations

2024-03-08 20:20
Hong Kong China Hong Kong China

Contact Broker

2024-03-08 17:40
Hong Kong China Hong Kong China

Verified

2024-03-08 15:03
Hong Kong China Hong Kong China

Start Mediation

I was banned from trading in my account. When I contacted the trading customer service, no one responded or handled it. I submitted a withdrawal but it was never reviewed.

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