GONGLI
2024-03-05 11:29
China
The EC platform deliberately raised the price and wiped out my losses before reaching the stop-loss. The total amount was 110,000 US dollars, and the slippage was serious.
[Mediating Parties] 
EC markets
[Issue]
Severe Slippage
[Requirement]
compensation
[Settlement Amount]
¥72(CNY)
[Time]
38 day 3 hour
WikiFX Mediation CenterAutomatic completion after timeout
2024-04-12 15:15 
Hong Kong China
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
EC marketsReply
2024-03-13 15:08
United Kingdom
Reply
With respect to the slippage complaint, the customer was replied to on March 5. The problem was caused by the customer’s own actions.
WikiFX Overseas Customer ServiceContact Broker
2024-03-05 16:50 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2024-03-05 14:25 Hong Kong China
Hong Kong ChinaVerified
GONGLIStart Mediation
2024-03-05 11:29 Hong Kong China
Hong Kong ChinaStart Mediation
The EC platform deliberately raised the price and wiped out my losses before reaching the stop-loss. The total amount was 110,000 US dollars, and the slippage was serious.
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