NIMO
Unable to Withdraw
Withdrawal
¥2,984(CNY)
54 day 10 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
XMReply
Reply
Regarding your complaint about account 68357908, we were unable to reach you by phone, so we are replying here. We have conducted an investigation into your issue and confirm that your withdrawal has been approved and processed by the relevant department. If you have any questions regarding your withdrawal, please feel free to visit the XM official website at https://www.xmcnasia.com/cn/ and click the question mark icon in the bottom right corner to contact customer service. XM provides 24/7 online customer support from Monday to Friday, and we are more than happy to assist you. Alternatively, you can provide a valid phone number and a convenient time for us to arrange for a representative to contact you. Thank you once again for your understanding and support of XM!
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
NIMOStart Mediation
Hong Kong ChinaStart Mediation
When I asked the customer service, they would only ask me to wait. One hour, seven hours, and then one working day. When I asked them how long I had to wait, they didn’t know. I have no idea about the situation. I feel that my funds are very unsafe. You'd better not trade there.
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