Ayu2617
2024-01-16 00:01
China
Slippage is serious, the platform customer service has not dealt with it.
[Mediating Parties] 
Exness
[Issue]
Severe Slippage
[Requirement]
compensation
[Settlement Amount]
¥134(CNY)
[Time]
63 day 14 hour
WikiFX Mediation CenterAutomatic completion after timeout
2024-03-19 14:35 
Hong Kong China
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
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WikiFX Overseas Customer ServiceContact Broker
2024-01-16 12:24 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2024-01-16 10:15 Hong Kong China
Hong Kong ChinaVerified
Ayu2617Start Mediation
2024-01-16 00:01 Hong Kong China
Hong Kong ChinaStart Mediation
The slippage is $9, which is disgusting. It cleaned the stop loss and missed the profit. The customer service never explained or handled it. I asked for compensation.
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