ExnessReply

2024-02-20 12:03

Cyprus

Reply

Dear customer, regarding your issue, you can send detailed information to the platform's 24-hour customer service, or use your registered email to contact official support at support@exness.com (please ensure the email address is correct). If you have contacted us before, please continue to reply via email or reach out to our 24-hour online customer service for assistance. Thank you.

tracy920Start Mediation

2024-01-14 09:30

Hong Kong China

Start Mediation

I am so disappointed about Exness high slippage. For the XAUUSD transaction order dated 11 Jan 2024, Ticket #34178666, the buy stop was set at $2039.50 with a stop loss at $2037.5 (SL $2). However, the actual execution resulted in the order being bought at $2045.287 (instead of $2039.50) and the stop loss at $2033.392 (instead of $2037.50). In this buy stop order, I should have incurred a loss of USD2, but in reality, the loss was USD11.895, which is almost 5 times more than expected. If no one provides me with a positive feedback, I don't think I will continue using Exness. If you are concerned about how slippage can affect your profit, I believe my case is important for you.