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2023-11-16 10:07
China
Severe slippage
[Object]
IC Markets Global IC Markets Global
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$492(USD)

[Time]

52day4hour

2024-01-07 14:15
Hong Kong China Hong Kong China
2023-12-08 13:58
Australia

Reply

Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

2023-11-16 10:14
Hong Kong China Hong Kong China

Supplemental Materials

I updated the phone number for the account into 18267893069

2023-11-16 11:32
Hong Kong China Hong Kong China

Contact Broker

2023-11-16 10:25
Hong Kong China Hong Kong China

Verified

2023-11-16 10:07
Hong Kong China Hong Kong China

Start Mediation

The GBP/AUD price displayed by IC Markets on morning market was 1.92375. And when I clicked to see, the price was 1.91827. The lowest price doesn't even reach this price. Severe slippage caused me to lose money, and customer service has not responded to me yet.

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IC Markets Global
Regulated

IC Markets Global

Company name：Raw Trading Ltd

Score

9.25

15-20 yearsRegulated in AustraliaRegulated in CyprusMarket Making(MM)

Score

9.25

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