ICReply

2023-10-12 10:15

Australia

Reply

Dear customer, please send the information including trading account, order number, and brief description of your problem to support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

freeman49415Start Mediation

2023-10-03 07:00

Hong Kong China

Start Mediation

I have been trading at IC for seven or eight years, there is no problem in depositing or withdrawing funds at ordinary times! I wanted to make deposit last night. However, all channels were faild to do it, which caused my account to be liquidated, resulting in a total loss of more than 33,000 US dollars. It used to be like this all the time, always against me at critical moments. My position was liquidated because I couldn’t made a deposit! If I can done a deposit ,my position woun't be liquidated. I can totally understand if liquidation happens after I made a deposit, but the refusal to deposit caused me to lose so much! ! I hope the supervision can punish the platform, and I hope the platform will compensate me for my losses! ! !