Automatically traded 10 lots, and the margin was not enough at that time-IC-Rights Protection Center-WikiFX

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HUANGJINGE

2023-08-16 09:06

China

Automatically traded 10 lots, and the margin was not enough at that time

[Mediating Parties]

[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥4,502(CNY)

[Time]

30 day 6 hour

WikiFX Mediation CenterAutomatic completion after timeout

2023-09-15 15:32

Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

ICReply

2023-08-16 15:06

Australia

Dear customer, please send the information including trading account, order number, and brief description of your problem to support.cn@icmarkets-cs.com by your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

WikiFX Overseas Customer ServiceContact Broker

2023-08-16 12:25

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2023-08-16 09:42

Hong Kong China

Verified

HUANGJINGEStart Mediation

2023-08-16 09:06

Hong Kong China

Start Mediation

Automatically traded 10 lots, and the margin was not enough at that time. I didn't place the order.

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Regulated

Company name：Raw Trading Ltd

Score

9.29

15-20 yearsRegulated in AustraliaRegulated in CyprusRegulated in Seychelles

Score

9.29

Forcibly close my order according to the stop loss

China 2023-09-09 17:02

No withdrawal after profit, serious slippage

China 2023-11-10 14:15