2023-07-12 21:35
China
Why didn't it lose at the set stop loss point? !
[Mediating Parties]
TMGM TMGM
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥1,467(CNY)

[Time]

51 day 10 hour

2023-09-02 08:32
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2023-08-03 08:12
Australia

Reply

Dear customer, thank you for your information. With respect to your problem, please send the details of your account and order by email to official customer service mailto:support@tmgm.com. We will make an investigation and reply as soon as possible. Thank you.

2023-07-13 10:33
Hong Kong China Hong Kong China

Contact Broker

2023-07-13 08:26
Hong Kong China Hong Kong China

Verified

2023-07-12 21:35
Hong Kong China Hong Kong China

Start Mediation

On July 12, 2023, Beijing time, two short positions were established. The stop losses at 1935.04 and 1934.36 were both set around 1936. At 20:25 because of the stop loss set by CPI data, the result was reported at 20:30, no loss at the stop loss position. In 1942, I lost it! Let me lose more than 200 US dollars. Hope to get a reasonable explanation.

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