KID48444
Others
compensation
¥2,938(CNY)
39 day 21 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
XMReply
Reply
Dear customer, first of all, we extend our hearty gratitude to you for choosing and supporting us. With respect to the complaint about your account 10135072, the specialist communicated with you by phone on June 7, 2013. Please refer to the conversation in the call. At meantime, the withdrawal application you submitted on June 3 had been approved on the same day. And the money would arrive in time after the review by UnionPay. If you have any questions, please feel free to visit XM official website https://www.xmfxglobal.org/cn/, and click the Green Headphone Icon in the bottom right corner of the page to reach out to customer service for help. XM provides 24 hours online customer service support between Monday and Friday. Finally, thank you again for your understanding and supporting. Thank you.
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KID48444Start Mediation
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I opened a short gold position at 8:29 p.m. on June 2, 2023, Beijing time. The lot size was 1 standard lot. I closed the position at 8:30 p.m. on June 2, 2023, with a total profit of $438. After more than 5 hours, the platform deducted my profit of 438 US dollars and sent an email saying that all my accounts would be closed, so that my current rebates cannot be transferred to the account
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
